Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.

At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.

At Sage Homes, providing safe, well-maintained homes and an outstanding customer experience is at the heart of what we do. We're looking for a Senior Repairs & Voids Manager to lead the delivery of responsive repairs and voids across our national portfolio, ensuring customers receive a high-quality service while driving operational performance, contractor excellence and continuous improvement.

This is a highly visible leadership role where you'll influence service delivery, shape future improvements and make a direct impact on our customers' homes and communities.

The role is based in our Northampton office. We offer hybrid working with three days per week in the office and two days from home.

Key Responsibilities

· Lead the operational delivery of responsive repairs and voids services, ensuring performance, quality and customer satisfaction targets are consistently achieved.

· Drive improvements across repairs, void turnaround times, damp and mould management, and overall service efficiency.

· Manage and develop contractor and supply chain performance, ensuring strong governance, compliance and value for money.

· Champion a culture of health, safety and regulatory compliance across all operational activities.

· Lead on complex customer cases, complaints and service escalations, ensuring issues are resolved quickly and effectively.

· Use performance data and insight to identify opportunities, manage risks and deliver continuous service improvements.

· Significant leadership experience within social housing repairs, maintenance, voids or property services.

· A proven track record of leading operational teams and contractors to deliver excellent customer outcomes.

· Strong understanding of repairs and maintenance operations, contractor management, compliance and health & safety requirements.

· Experience managing budgets, performance metrics and service improvement programmes.

· Excellent communication and stakeholder management skills.

· Proactive leader who takes ownership, acts with integrity and responds positively to challenges while keeping customers at the centre of decision-making.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.

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