Job description

Senior Income Officer - Cambridgeshire (0984)

About Sage Homes

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.

At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.

About the role:

At Sage Homes, our customers are at the heart of everything we do. We're looking for a Senior Income Officer to play a vital role in helping residents sustain their tenancies, providing expert income management support while leading and developing a small team.

This is a rewarding role where you'll build trusted relationships with customers, take ownership of complex cases, and make a real difference by supporting people to remain financially secure in their homes.

This role is a mix of home-based, travel across your patch (Cambridgeshire) and attendance at our Northampton office.

Manage a portfolio of rent accounts, proactively preventing and recovering rent arrears through early intervention and tailored support.
Work closely with customers to agree sustainable payment arrangements, providing guidance on benefits, welfare support and financial wellbeing.
Lead, coach and support a team of Income Officers, creating a collaborative and high-performing environment.
Build strong relationships with local authorities, support agencies and internal teams to achieve positive outcomes for customers.
Represent Sage Homes at court hearings and attend evictions where required, ensuring all activity is conducted in line with policy and legislation.
Support the Income Manager with performance reporting, service improvements and leadership cover when required.

About you

Experience within income management, rent arrears recovery or tenancy sustainment, ideally within social or affordable housing.
Strong knowledge of welfare benefits, arrears recovery processes, housing legislation and tenancy management.
Proven ability to manage complex customer situations with empathy, professionalism and sound judgement.
Experience leading, mentoring or supporting colleagues to deliver excellent customer outcomes.
Confident communicator with the ability to build trust, influence stakeholders and respond effectively to changing priorities.
CIH Level 4 qualification, or currently working towards it, is desirable.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

25 days holiday, and an additional day for every year's service (up to five years)
Annual discretionary bonus scheme
A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
Study support package, helping you achieve your personal and professional development ambitions
Workplace Pension - matching personal contributions up to 5%
Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
Wellbeing support through MyndUp
Two days' paid volunteering leave a year, allowing you to support causes you care about
Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.

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