Job description

Rent and Service Charge Manager (0972)

About Sage Homes

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.

At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.

About the role:

An exciting opportunity has arisen within Sage Homes due to the relocation of the current team. We're looking for an experienced Service Charge and Rent Manager to lead the operational delivery of our rent setting and service charge function, ensuring charges are accurate, compliant and transparent for our customers. Reporting to the Head of Service Charge and Rent, you'll lead a specialist team, drive service excellence and play a key role in ensuring we continue to deliver outstanding outcomes for our residents.

This role is based at our Northampton office 3 days per week and 2 days remotely if required.

Key Duties:

Lead, develop and motivate the Service Charge and Rent team, ensuring high performance, effective workload management and excellent customer service.
Oversee the delivery of annual rent reviews and service charge cycles, ensuring compliance with legislation, regulation and internal controls.
Manage relationships with managing agents and key stakeholders, challenging costs and driving value for money on behalf of residents.
Ensure robust governance, quality assurance and compliance across all rent and service charge activities, escalating risks where appropriate.
Drive continuous improvement by enhancing processes, controls, reporting and customer communications across the service

About you

Proven experience managing service charge, rent setting, housing finance or leasehold management services within a housing or property environment.
Experience leading and developing teams, including performance management, coaching and workload planning.
Strong understanding of the Rent Standard, Shared Ownership, leasehold requirements and service charge legislation.
Excellent analytical and financial skills, with the ability to interpret complex data and identify risks and opportunities.
Strong communication and stakeholder management skills, with the confidence to challenge constructively and influence positive outcomes.
CIH Level 4 or above is preferred

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

25 days holiday, and an additional day for every year's service (up to five years)
Annual discretionary bonus scheme
A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
Study support package, helping you achieve your personal and professional development ambitions
Workplace Pension - matching personal contributions up to 5%
Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
Wellbeing support through MyndUp
Two days' paid volunteering leave a year, allowing you to support causes you care about
Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.

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